Can you transfer Hive to new owner?
Can you transfer Hive to new owner?
Your Hive Hub can’t be used by the new occupier of your home, so take that with you so you can install it in your new premises. If you’d like to continue using a Hive Thermostat, you’ll need to buy it for your new home if it’s not already installed there.
Can I cancel my Hive subscription?
You can cancel your Hive Video Playback Membership at any time by calling us on 0333 202 9614 (free from mobiles) Our opening hours are Monday to Friday 9am-7pm, Saturday 9am – 5pm and Sunday 10am – 5pm (webchat only).
What to do with Hive when moving?
If you are moving home and have Hive Active Heating installed, please leave all of your Hive Active Heating kit (receiver, thermostat and any Signal Boosters) at your old home. They form part of your central heating system, so must be left for the new occupier.
Why can’t I get into my Hive account?
If you aren’t able to login in one browser, try another. If it works, this means that your original browser is preventing the login to Membee. This can be affected by browser extensions or browser-specific settings. You will need to consult with your IT support to help you diagnose and fix the issue.
How do I unregister a Hive Hub?
To do this, make sure your device has power and is connected to your Hive Hub (or to your Wi-Fi in the case of cameras or a Hive Leak Sensor). Then, from your Hive dashboard, tap on the Menu, and then select ‘Manage devices’. Next, tap on the device you wish to remove, and then simply tap ‘Delete device’.
Can you reset a Hive Hub for a new user?
Below the dial on the thermostat there are 3 buttons. Push and hold down the button on the left and the button in the middle (Back arrow and Menu) at the same time. 2. A count down will appear on the screen that says “Factory Reset” and this will count backwards from 10.
